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PLEASE TAKE A FEW MINUTES TO READ OUR TERMS AND CONDITIONS FOR THE CONTRACTING OF SERVICES. IT WON'T TAKE YOU LONG.
You can purchase products from anywhere in Europe (except the Canary Islands).
| Territory | Rates for products |
|---|---|
| Spain (mainland) and Portugal | €4.99 per shipment. On orders over €35, shipping will be FREE. |
| Spain (Balearic Islands) | €5.99 per shipment. |
| Europe (including countries such as Germany, France, Italy, the Netherlands, Belgium, Ireland, Poland, Sweden, Denmark, Greece, Romania, among others.) |
From €8.95 to €14.95 depending on the country. FREE shipping on orders over €69 or €79, depending on the destination.
The exact amount will be automatically calculated at checkout, based on your address. |
FuzzYard has different logistics and transportation companies depending on the shipping address and nature of the orders. As a general rule, the companies in charge of managing our shipments are: Transporte GLS SISTEMES D’ENTREGA A TEMPS SL and CORREOS EXPRESS PAQUETERIA URGENTE SA and MRW.
4. Are there any shipping restrictions?:
Currently, there are no shipping restrictions based on weight or size, although FuzzYard reserves the right to modify or modify the shipping method. right to modify this policy or contracting condition.
5 How long should I wait to receive my order?
Once you have received the purchase confirmation message, your order will be delivered within the following approximate timeframes:
Shipping times may vary depending on the time of year and promotional campaigns.
9.6. What if my order has not been delivered?
If you do not receive your order, please contact us as soon as possible to identify the problem.
In cases where the shipping address provided is incorrect or essential information is missing, resulting in additional difficulties for the transport, we reserve the right to apply a €6 surcharge to the shipping cost. The surcharge will only be applied when we consider that the incorrect or incomplete address has generated additional costs in the delivery process. In these cases, we will notify you of the situation and provide details about the additional amount before proceeding with the shipment.
In any case, if you have any questions about the status and delivery of your order, you can contact us and we will inform you based on the data and information that, at all times, FuzzYard can handle regarding said order.
9.7. What if I haven't been able to collect my order?
After two unsuccessful delivery attempts, the carrier may choose to leave the order at a collection point where you can collect it within a specified timeframe. If you do not collect the order from the collection point within this timeframe and a second delivery is necessary, FuzzYard reserves the right to apply an additional charge of €12. This additional charge will be applied to cover the costs associated with the new delivery attempt.
If, after returning the order to our facilities because it was not collected from the collection point, you decide to cancel the order, we reserve the right to deduct the cost associated with returning the order from any applicable refund or compensation. This additional charge of €12 will be applied to cover the costs of returning the order to our facilities.
If, after returning the order to our facilities because it was not collected from the collection point, you request that we send the order again to the delivery address, we reserve the right to charge €12 to cover the associated costs of the new shipment.
FuzzYard reserves the right to modify the shipping conditions at any time, duly notifying customers of said changes. Any situation not contemplated in these conditions will be subject to negotiation on a case-by-case basis.
