If a product purchased through the FuzzYard Platform has manufacturing or quality defects, you will have the right to request the return of the product and a subsequent refund or replacement of the product. A defective product is understood to be one that does not offer the safety that could be legitimately expected, taking into account all the circumstances and, in particular, its presentation, its reasonably foreseeable use and the time of its release.

The procedure in the case of defective products will be as follows:

1. You must notify the existence of defects in the product by email to hola@fuzzyard.es within 24 hours of receipt. upon receipt of the order. FuzzYard may contact you to request additional information or evidence that clearly and evidently demonstrates the existence of the reported defects in the product.
2. You must then send the product in question to the address we provide, in its original packaging, including all accessories and documentation that accompanied the product upon delivery. 
3. Once we receive the product, you can choose between a refund of the amount paid for the defective product or a replacement for a not in perfect condition or repaired. FuzzYard reserves the right to choose between repair or replacement of the defective product, as appropriate and feasible. The choice will depend on the nature of the defect and the availability of similar products. If repair or replacement of the defective product is not possible, we undertake to provide a full refund, including the shipping costs associated with the defective product.

In the case of defective products, the direct costs of return will be borne by FuzzYard .

In accordance with current applicable regulations, all products in the FuzzYard Platform catalog are backed by a warranty in the event that the product presents non-conformities.

For all products purchased before January 1, 2022, a two (2) year warranty is established from the date of delivery.

For all products purchased after January 1, 2022, a three (3) year warranty is established from the date of delivery.

The products will be considered in compliance with the contract if:

1. They meet the requirements detailed in the applicable regulations
2. They conform to the description, type of goods, quantity and quality and have the functionality and other characteristics established in the contract.
3. They are suitable for the specific purposes for which you need them.
4. They conform to the seller's description, the qualities presented to the customer, suitability for ordinary uses and the usual characteristics of similar products.

The warranty will cover the repair of the product or its replacement with a new one, and if neither of these options is possible, a reduction in the price of the product or the termination of the contract will be considered.

The warranty does not include damage caused by negligence, knocks, improper use or handling, unsuitable voltage, electrical accidents, installation and/or use not in accordance with the instructions for use or not carried out by the authorized technical service where appropriate, or perishable materials or products subject to wear and tear due to normal use or consumables. Likewise, FuzzYard will not be liable for non-conformities that the customer was aware of or could not have ignored at the time of entering into the contract.

FuzzYard will not be liable for:

• Any losses that were not attributable to any breach on its part;
• Business losses (including loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure).
• Any indirect or consequential losses that were not reasonably foreseeable by the parties at the time the contract for the sale of goods or products was entered into between the parties.
• For any delay or failure to perform its obligations under these terms if such delay or failure results from circumstances beyond FuzzYard's reasonable control or attributable to any third party. This provision does not affect your right to receive the product within a reasonable time consistent with Spanish law.

The Client recognizes oce that all rights associated with the brand, logo and content hosted on the Platform are and will be the exclusive property of FuzzYard .

The Client agrees not to deposit or request the registration, direct or indirect, of any brand, word, sign, domain name and/or anything else that may be the same or similar to the and/or that may create confusion in the market.

In any case, the Client agrees not to use the brand, logo, or content hosted on the Platform (even if applicable) in association with other brands, signs, words, figures, devices or anything else, in a way that may cause confusion, constitute a new or different source of origin of the Products or harm in any other way the unique and exclusive identity of the Products marketed by FuzzYard .

The information or personal data that you provide to FuzzYard during a transaction on the Platform will be treated in accordance with the provisions of the Privacy Policy and Cookie Policy of the Platform. This policy explicitly contemplates and regulates the activities of FuzzYard , bases of legitimacy, data conservation, etc. This regulatory framework establishes the guidelines that govern the protection and use of personal data, ensuring its handling in accordance with applicable regulations and practices.

By accessing, browsing and/or using the Platform, you declare that all information or data that you provide to us during the contracting process is truthful, exact, complete and precise.

These GTCs are governed, in each and every one of their aspects, by applicable Spanish law, and in the event of any conflict or divergence in the interpretation and/or execution of the same, or of any other of the specific conditions, policies and other legal notices provided on the platform, the competent Courts and Tribunals of Barcelona shall apply, waiving any other jurisdiction that may apply to the parties. However, when the customer has the legal status of consumer, the contentious issues must be submitted to the competent Courts and Tribunals at the consumer's domicile or at the place where the obligation is fulfilled.

FuzzYard reserves the right to make changes, at any time, to its Platform, to the policies, terms and conditions applicable to it or to the sale of goods and products that are articulated through it, therefore including these General Terms and Conditions of Contract. In general, as a user and client you will be subject to the terms and conditions, policies and conditions of contract in force at the time of contracting, being informed, through the email provided in the contracting process, of any projected changes in this area, with sufficient notice for your due knowledge. If any of these conditions were declared If this condition is invalid, void, or for any reason unenforceable, this condition will be deemed excluded, without affecting the validity or enforceability of the remaining conditions.